We understand that this is a difficult time for our community and we’re here to help.

We offer a number of options to assist our customers in paying their bills.

If you are having difficulty paying your bill, please call us at 519-853-3701 to make payment arrangements.

We offer an equal payment plan that smooths out your monthly payments so you know how much you’ll be paying each month.

Full details around our payment policies can be found in our conditions of service beginning in section 2.2 on page 44. View our Conditions of Service.

If you need to discuss payment arrangements for your account, please call us at 519-853-3701.