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Payment Assistance

We offer a number of options to simplify paying your bill including an equal payment plan so you know how much you’ll be paying each month. To learn more about our payment options, visit our payments page.

If you are having difficulty paying your bill, there are a number of options available to you, however, it is important to contact us to make payment arrangements. Full details around our payment policies can be found in our conditions of service beginning in section 2.2 on page 44. View our Conditions of Service.

Our Payment Assistance programs include:

LEAP – Low-income Energy Assistance Program

The LEAP program provides Emergency Financial Assistance as well as Special Rules for arrears payments.

Emergency Financial Assistance: This program provides a one-time grant towards your electricity bill if you are temporarily unable to make payment in an emergency situation.

Special Rules: if your local social agency determines that you meet the requirements, special rules around repayment of overdue amounts will apply.

For details on both of these programs, visit the Ontario Energy Board website Help for Low-Income Consumers.

OESP – Ontario Electricity Support Program

If you are a customer of an electricity utility and in a lower-income home, you may qualify for a reduction on your electricity bill through the Ontario Electricity Support Program (OESP).

The amount you may be eligible to receive depends on your household income and the number of people in your home. If your home is electrically heated or you rely on certain medical devices, you may be eligible for a higher level of assistance.

To learn more about the Ontario Electricity Support Program. To apply, visit