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Self Service

Customer Self Service Portal

Welcome to our customer self-service portal. Here you will find links to all of our self-service forms. Whether you are moving, signing up for pre-authorized payments, upgrading your electrical service or reporting a power quality concern, you will find easy tools to get in touch with us for the service you need.

Power Out?

View our live map for current power outage information.

Power Outage Map

Before you report an outage, please check our map. If the area is already highlighted – indicating a known power outage – you don’t need to do anything. Our crews are already aware of the outage and working to restore power.

Report a Power Outage

Report a Streetlight Outage

Flickering lights? Equipment not working properly? Livestock stray voltage concerns?

Report a Power Quality Concern

Request a Farm Stray Voltage Investigation

Pricing Plans & Payment Assistance

You can now choose between Time of Use or Tiered pricing.
To compare pricing options and choose the one that’s right for you, sign in to AccountOnline Select Detailed Energy Use and then Price Comparison.

We understand that this is a difficult time for our community and we’re here to help. We offer a number of options to assist our customers in paying their bills. If you are having difficulty paying your bill, please call us at 519-853-3701 to make payment arrangements. Learn about and apply for payment assistance programs here:

Ontario Electricity Support Program (OESP)

Low-Income Energy Assistance Program (LEAP)

Moving, Paying or Viewing your Account

AccountOnline is your one stop portal to view and make changes to your Halton Hills Hydro account.


Moving in, out or within Halton Hills is easy with our online or printable application forms. Simply select one of the options below. Please provide at least 2 business days’ notice of your move.

Move In – New Customer

Move Out – No New Service Needed

Move Within – Existing customer Moving Within Halton Hills

Pay your bill using your Visa or Mastercard, any day, 24/7 using secure card payment options provided by Paymentus Corporation, our third-party provider. Paymentus charges a standard convenience fee for each transaction. Halton Hills Hydro does not receive any part of these processing fees.

Pay my Bill

Never miss a bill again. Receive your bill directly in your email inbox. Sign up for convenient, secure pre- authorized payments.

Sign Up for Paperless Billing

Sign up for Pre-Authorized Payments

On occasion, due to restricted access we are unable to read your water meter. When this happens, a card will be left at your door.

Submit Water Meter Reading

Commercial Accounts

These links are for our business customers to set up a new account, apply for rebates and find other business resources.

Business Account Request for Service

Suite Metering for Multi-Unit Residential Buildings

Apply for Rebates

File EWRB Reporting

If you are a commercial customer with an hourly or interval meter installed, you can access your detailed meter information here:

Interval Data Online Access

Building? Renovating? Digging?

Before you dig, drive a post, or plant a tree, have your utilities located.

Call Before You Dig