April 17, 2020
We have been made aware of a number of COVID-19 related scams targeting electricity customers.
If you receive a call, message or text from someone threatening to disconnect power for non-payment, do not respond. These calls are not coming from us. The Ontario Energy Board has prohibited disconnection for non-payment until July 31, 2020.
Also be aware of messages claiming to be from your utility with COVID-19 in the subject line. There have been several reports of emails, texts and websites sharing fake information about utility payments and refunds.
If you receive a suspicious message or call, do not respond. Contact us directly at 519-853-3701 or firstname.lastname@example.org
For more details on these scams, see this article from the Ontario Energy Board: