March 5, 2015

March 5, 2015

Know the facts.

• Always make sure you get a business card and look at the salesperson’s ID badge first
• Don’t share personal information (i.e. your gas or electricity bill) unless you are sure you want to sign a contract
• Carefully read the contract, disclosure statement and price comparison provided by the salesperson
• Halton Hills Hydro does not go door to door
• You are not obliged to sign a contract with a retailer. If you choose to remain with Halton Hills Hydro, we will continue to provide your electricity to you at the Ontario Energy Approved rates.

Video: Know who you’re dealing with

If you want to sign a contact with an energy retailer, take your time, do your research and compare prices. There are several licensed retailers operating in our service territory. Shop around to make sure you are signing a contract that is right for you.

If you have signed a contract, you can still change your mind. After you receive a copy of your contract, you have 10 days to cancel it. This is your opportunity to read the contract in detail. Research any questions you may have. Be comfortable with your choice. You may cancel it at any time during this 10-day period by contacting the company. You must cancel in writing.